‘Quality over Quantity’…….what does this phrase mean to you? What do you think of when you hear this well used saying?
‘Quality over Quantity’ means having the best or perceived best of something, be it a service or product, rather than many more, cheaper or less quality options.
To us here at Vantage Relocation, the phrase ‘Quality over Quantity’ underpins our business and is always front of mind. Even as much to say, that we would rather take on fewer clients, overall, but offer a superior level of service, still at incredibly competitive rates.
We have never desired to be or claimed to be, the biggest relocation management company. We set out with a vision in 2002, to simply be the best that we can be and in doing so, do the best job possible for our clients 100% of the time. Not 50%, not 70%, not 90% of the time, but 100% of the time. This approach has led to us working with companies of all sizes, from large to small, from FTSE 100 to entrepreneurial start-ups and everything inbetween.
We do not pursue potential clients on a come what may basis, happy to acquire their business as a loss leader, just to ‘get the numbers’ through and to add another prestigious client ‘brand’ to our list. We have never pursued clients based on the number of assignees they may have, that may need relocation support. We have simply looked to work with clients with the same ethos as ourselves and who genuinely want to support their relocating employees to a high standard. In doing so, we have been able to maintain our very personal and attentive service to each and every client and each and every assignee. We always look to connect on a personal level with assignees and take the time to really understand their fears, their worries, what they really want and need, and how best we can then support them along the way. By carefully managing our caseloads, every assignee case is known to and tracked closely by our Directors, through to their successful conclusion.
Vantage Relocation consultants are all hand-picked for their knowledge, personality and professionalism. Our team does not consist of inexperienced ‘Account Managers’, who, at times, may lack certain geographical knowledge or life experience – essential skills needed when looking to best support any assignee. We do not ‘go home’ at 5.00pm on a Friday, leaving things in the air, to be picked up again on Monday lunchtime. We get the job done.
Our approach over the years has enabled us to foster a strong spirit and high level of accountability amongst our team and our consistent pursuit of ‘Quality over Quantity has enabled us to develop a culture of pursuing excellence in all that we do. As Aristotle said: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”